Leather Club Australia™ (“LCA”, “we”, “our” or “us”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, purchase our products, make an enquiry, subscribe to our communications or otherwise interact with LCA.

We aim to handle personal information in accordance with applicable Australian privacy laws and recognised privacy principles.

1. Information We Collect

Depending on how you interact with LCA, we may collect information including:

• your name;
• email address;
• telephone number;
• billing and delivery address;
• order and purchase information;
• information provided through contact or B2B enquiry forms;
• communications you have with us;
• marketing and newsletter preferences;
• IP address, browser type and device information;
• website usage and analytics information; and
• information collected through cookies and similar technologies.

Where payments are processed through third-party payment providers, LCA generally does not directly store your complete credit or debit card details.

2. How We Collect Information

We may collect personal information when you:

• place an order through our website;
• create or use an account;
• contact us by email, telephone or through our website;
• submit a retail, wholesale or B2B enquiry;
• request product information, samples or swatches;
• subscribe to newsletters or marketing communications;
• participate in promotions, surveys or events; or
• browse or interact with our website.

Some technical information may be collected automatically through cookies, analytics tools and similar technologies.

3. How We Use Your Information

We may use personal information to:

• process, fulfil and deliver orders;
• communicate with you regarding purchases or enquiries;
• provide customer service and after-sales support;
• manage returns, exchanges, warranties and other customer requests;
• respond to wholesale, corporate and B2B enquiries;
• improve our products, services and website;
• maintain website security and prevent fraud;
• understand how customers interact with our website;
• send marketing communications where permitted and subject to your preferences; and
• meet our legal, accounting and regulatory obligations.

We will not sell your personal information to third parties.

4. Payments

Payments made through our website may be processed by third-party payment gateways or financial service providers.

Those providers may collect and process payment information according to their own privacy policies and security requirements.

LCA does not intentionally retain complete payment card information where payment processing is handled securely by an authorised third-party provider.

5. Cookies and Analytics

Our website may use cookies and similar technologies to operate the website, remember preferences, understand website usage, improve customer experience and measure the effectiveness of marketing.

We may also use third-party analytics and advertising technologies, including services provided by platforms such as Google or Meta.

Depending on your browser and the technologies available on our website, you may be able to restrict or disable cookies through your browser settings or available cookie controls.

6. Marketing Communications

Where permitted by law, we may use your contact details to send information about LCA products, launches, offers, events or other relevant updates.

You may unsubscribe from marketing emails at any time by using the unsubscribe option contained in the communication or by contacting us.

Transactional communications relating to an order or customer-service matter may still be sent where necessary.

7. Disclosure to Third Parties

We may share personal information with trusted third parties where reasonably necessary to operate our business, including:

• website and e-commerce service providers;
• payment processors;
• delivery and logistics providers;
• IT and hosting providers;
• email and marketing platforms;
• analytics and advertising providers;
• professional advisers such as accountants or legal advisers; and
• government or regulatory authorities where disclosure is required or authorised by law.

We seek to disclose only the information reasonably necessary for the relevant service or purpose.

8. Overseas Service Providers

Some technology, website, analytics, marketing, payment or cloud service providers used by LCA may process or store information outside Australia.

Where applicable, we take reasonable steps appropriate to our circumstances when selecting and using third-party service providers that handle personal information.

9. Security of Personal Information

LCA takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

We may use appropriate technical and organisational safeguards, including secure website connections, access controls and reputable third-party payment and technology providers.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

10. Access and Correction

You may contact us if you would like to request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

We may need to verify your identity before processing certain requests.

11. Retention of Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer service, maintaining appropriate business records and complying with legal, tax and accounting requirements.

When information is no longer reasonably required, we may securely delete, destroy or de-identify it where appropriate.

12. Third-Party Websites

Our website may contain links to external websites, social media platforms or services operated by third parties.

LCA is not responsible for the privacy practices or content of third-party websites. We recommend reviewing the privacy policies of those services before providing personal information.

13. Privacy Enquiries and Complaints

If you have a question, concern or complaint regarding the way LCA handles your personal information, please contact us.

Leather Club Australia™
Email: info@leatherclubaustralia.com.au
Website: leatherclubaustralia.com.au

We will endeavour to review and respond to privacy enquiries or complaints within a reasonable period.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, technology, website functionality or applicable legal requirements.

The latest version will be published on our website with the date of the most recent update.